Terms & Conditions

www.biocelluk.com and www.oilesenvitd3.com is the website and online cart of Valentis Life Sciences Limited www.valentislifesciences.com a company registered in England at the address 63 / 66 Hatton Garden, 5th Floor, Suite 23, London, EC1N 8LE. United Kingdom (Head Office), Company Number: 10505028 and VAT Number: 264851189.

Contact us: rsharma@valentislifesciences.com or post us at the above address.
Also, Valentis Life Sciences Limited is registered with the Information Commissioner’s Office under the registration reference ZA238831, which make us complaint with data protection.

(The biocelluk.com and oilesenvitd3.com are referred to in these Website Terms as ‘we’ or ‘us’ or ‘our’)
(The customer is referred as ‘You’)
If you have any queries, please fill in the contact from on the website and we will get back to you.

Use of Website

We have built this website to showcase and promote our range of products for trade and consumers. We reserve all the rights to graphics and pictures of products. Website graphics, contents, product descriptions and images are subjected to copyright, trademarked. Visitors can view website and content should not be copied or distributed for business purpose. You consent to be bound by these terms and conditions when you visit our websites and if you are disagreeing with any of the terms. Please do not use the website.

Product Descriptions and pricing information

All Product portrayals and descriptions appeared on the Website are given in accordance with the product for representation purposes. Actual Products may vary.
We serve the trade customers only to buy products from us directly. We reserve the right to change the product prices, information and remove listed products without giving any prior information. Some mistakes are bound to happen and if we found out that the product you have purchased is not accurate, we have the right to cancel the order only after informing you.

If for some reason product is no longer available after your purchase, we may attempt to get in touch with you to advise you to buy another product and to cancel your order.

Who Can Shop?

A) Direct consumers/ customers (National and international)

 Kindly note you can shop from our Ebay Store and all policy of purchase, sales, returns etc will be as per the ebay policy. Contact us via ebay.

B) TRADE ONLY (National and international)

The trade can fill the contact us form or email to rsharma@valentislifesciences.com  and will contact you. Please note only once you have to fill the New account opening form and confirmed by us, you can order all products of Valentis Life Sciences Ltd http://www.valentislifesciences.com and our brands are website http://www.biocelluk.com and http://www.oilesenvitd3.com

Trade customers must follow simple steps for placing the 1st order with us.

Step A: Contact us and our trade team will send you an account opening form.
Step B: You place the order with our trade team and in 2 to 3 days you receive the delivery.
Step C: You can request the POS if your required we provide Posters and Shelf Stickers.
Step D: Payment strictly on proforma invoices, strictly no credit.
Step E: Our trade account team is always available to support and to work with you.

Alternatively, if you already have a trade account with us, based on Performa Invoice once payment is received, we dispatch the goods very next working day.

Trade Only Cancellation of Order

After placing an order, you have right to cancel until the product is not dispatched. Once the product dispatched and you must return the item bearing return shipping charges.

Trade Only: Returns & Shipping

Products MUST be returned in its original condition: unopened with all packaging/hygiene seals intact. If, for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

We regret that we cannot reimburse postage costs, for items returned from UK and outside of the UK.

We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the meantime you need to email is at rsharma@valentislifesciences.com.

Once agreed, Returns will be accepted at Valentis Life Sciences Limited, Fuller Logistics 135a Edinburgh Avenue, Slough, SL1 4SW. Please don’t ship to the address, if we have not agreed your returns, we will not be liable for any Loss.

Trade Only Taxes & Duties

Orders delivered to countries outside the EC fiscal area will not have VAT (UK Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Valentis Life Science cannot accept liability.

Valentis Life Sciences Limited Currently Ships to:

Signed Only Services: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua/Barbuda, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia Hertzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Ceuta, Chad, Chile, China (People’s Republic of), Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Colombia, Comoros Islands, Congo (Dem Rep of), Congo (Rep of), Costa Rica, Cuba, Curacao, Czech Republic, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French South Antarctic Territory, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran (Islamic Republic of), Iraq, Ivory Coast (Cote D’lvoire), Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrsgyzstan, Laos (People’s Democratic Republic of), Lesotho, Liberia, Libya, Macao, Macedonia, Madagascar, Mahore (also known as Mayotte), Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Melilla, Mexico, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru Island, Nepal, New Caledonia, Nicaragua, Niger Republic, Nigeria, Niue Island, North Korea (People’s Democratic Republic of), Oman, Pakistan, Palau (known as Belau), Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island, Puerto Rico, Qatar, Reunion Island, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Siera Leone, Solomon Islands, South Africa (Republic of), South Sudan, Sri Lanka, St Eustatius, St Helena, St Kitts & Nevis, St Lucia, St Maarten, St Vincent & The Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau Islands, Tristan de Cunha, Tunisia, Turkish (Republic of Northern Cyprus), Turkmenistan, Turks & Caicos Islands, Tuvalu, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna Islands, Western Sahara, Western Samoa, Yemen (Republic of), Zambia, Zimbabwe.

Tracked Only Services: Aland Islands, Andorra, Australia, Austria, Belgium, Brazil, Canada, Canary Islands, Croatia, Cyprus, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hongkong, Hungary, Iceland, India*, Ireland (Republic of), Israel, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russian Federation, San Marino, Serbia, Singapore, Slovak Republic, Slovenia, South Korea (Republic of), Spain, Sweden, Switzerland, Turkey, USA, Vatican City State.
Tracked and Signed Services: Argentina, Barbados, Belarus, Belize, Bulgaria, Cambodia, Cayman Islands, Cook Islands, Ecuador, Georgia, Indonesia, Japan, Moldova, Romania, Thailand, Tonga, Trinidad & Tobago, Uganda, United Arab Emirates.

Trade only Shipping

The worldwide delivery above 2 kg for worldwide delivery will incur extra delivery charges, which will have worked out according to weight above 2kg and our team can be contacted at rsharma@valentislifesciences.com.

Below approx. timeline for shipment as follows:

MAINLAND UK
Signed For once despatched 3 – 5 business days

CHANNEL ISLANDS
Once despatched 3 – 7 business days

EUROPE & NORTH AMERICA
EUROPE
Signed/Tracked/Tracked Signed for: Once despatched 2 – 8 business days

NORTH AMERICA
Signed/Tracked/Tracked Signed for: Once despatched 5 – 10 business days

MIDDLE EAST
Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

ASIA & AUSTRALASIA
Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

MAINLAND CHINA
Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

HONG KONG SAR
Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

REST OF THE WORLD
Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days